Privacy Policy

1.Privacy Policy:

At MughalDeco ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard data when you use our website (mughaldeco.com), purchase products, or engage with our services. By accessing or using our platform, you consent to the practices described herein.

1. Information We Collect:

We collect information that identifies you or can be linked to you, including:

Contact details: Name, email address, phone number, shipping/billing address.

Account information: Username, password (hashed and encrypted), payment preferences.

Transaction data: Order history, payment details (processed via third-party gateways like PayPal), product preferences, customization requests (e.g., design specifications for bespoke furniture).

Communication data: Messages from customer service inquiries, design consultation requests, workshop tour bookings, and feedback.

2. Non-Personal Information:

We automatically collect data through cookies, analytics, and server logs:

Device information: IP address, browser type, operating system, device identifiers.

Usage data: Pages visited, search terms, click behavior, interaction with 3D design tools and virtual showroom features.

Cookies: We use cookies to enhance user experience (e.g., session management, personalized recommendations) and analyze traffic. You can disable cookies via your browser settings, though this may affect site functionality.

3. Third-Party Sources:

We may collect information from trusted partners, such as:

Payment providers: To validate transactions and prevent fraud.

Logistics partners: To manage order fulfillment and track shipments.

Social media platforms: When you interact with our Instagram or Facebook pages (limited to permissions you grant).

2.How We Use Your Information:

1. Primary Purposes:

Fulfilling orders: Processing payments, coordinating delivery, providing installation/maintenance services, and managing warranties.

Enhancing user experience: Personalizing product recommendations, improving website navigation, and optimizing our 3D design tools.

Communication: Sending order confirmations, shipping updates, promotional offers (you may opt out of marketing emails), and responding to inquiries.

Legal compliance: Maintaining records for tax, auditing, and regulatory requirements (e.g., Pakistan Electronic Commerce Ordinance 2002).

2. Analytics & Research:

We use aggregated, anonymized data to analyze trends, develop new designs, and enhance craftsmanship processes.

3.Sharing Your Information:

1. Third-Party Service Providers:

We share data with trusted partners who assist in operating our business, including:

Payment processors: PayPal, JazzCash (subject to their own privacy policies).

Logistics companies: For shipping and customs clearance (data limited to what’s necessary for delivery).

IT service providers: Hosting, cybersecurity, and analytics (e.g., Google Analytics, which uses cookies to track traffic).

2. Legal Requirements:

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or users’ safety.

4.Data Security:

1. Technical Safeguards:

We use industry-standard encryption (SSL/TLS) for online transactions and store sensitive data (e.g., payment details) on secure servers with limited access.

User passwords are hashed and salted; we never store full credit card numbers on our servers.

2. Organizational Measures:

Employee training on data privacy and security best practices.

Regular audits of our systems to identify and address vulnerabilities.

5.Your Rights:

1. Access & Correction:

You may request access to or correction of your personal data by emailing [email protected]. We will respond within 30 days.

2. Deletion & Withdrawal:

You may delete your account or withdraw consent to receive marketing communications at any time. Note that deleting your account may affect order history access and future purchases.

3. Data Portability:

Upon request, we will provide a copy of your personal data in a structured, machine-readable format (e.g., CSV).

6.Children’s Privacy:

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, contact us immediately for deletion.

7.Cookies & Tracking Technologies:

1. Types of Cookies:

Necessary cookies: Essential for site functionality (e.g., cart management).

Performance cookies: Analyze traffic and usage patterns (e.g., Google Analytics).

Functional cookies: Remember preferences (e.g., language settings).

2. Cookie Management:

You can manage cookie settings in your browser or use our Cookie Consent Tool on the website. Disabling non-essential cookies may impact your experience.

8.International Data Transfers:

Data may be stored and processed in servers located outside Pakistan, including in the United States or Europe. We ensure third-party partners maintain equivalent data protection standards via contractual clauses (e.g., EU Standard Contractual Clauses).

9.Changes to This Policy:

We may update this policy periodically. Significant changes will be posted on our website with a revised effective date. Continued use of our platform after changes constitutes acceptance of the updated terms.

10.Contact Us:

For questions about this policy or your data, reach out to:Data Protection Officer Email: [email protected]

MughalDeco respects the trust you place in us. By preserving your privacy, we honor the same care and precision we bring to every handcrafted piece.