FAQ'S

Yes. Every MughalDeco piece is meticulously handcrafted by artisan cooperatives in northwestern Pakistan, from Swat wood carvings (300+ hours of detailing) to Sindhi embroidery (22K gold thread, 100% hand-stitched). Artisan names, craft stories, and production timelines are listed on our website and product pages.

We use FSC-certified Himalayan walnut, ethically sourced Rajasthani brass, and organic Kashmiri wool. All finishes are plant-based natural waxes, and packaging features biodegradable linen bags and recycled kraft paper—our carbon footprint is 60% lower than industry average.

Our team extracts motifs from Mughal architecture (e.g., Taj Mahal arch proportions) and miniature paintings (e.g., floral patterns from the Baburnama), reinterpreting them with modern ergonomics. For example, traditional four-poster beds have a 15° reduced canopy curve for modern ceiling heights while retaining hand-carved vine motifs.

Submit floor plans (JPG/PDF) and style preferences via our website’s “Design Consultation” form. Our 3D team will provide a furniture placement simulation video within 48 hours—free for full-home or single-item scenarios.

Process: 1. Submit design requirements (dimensions, motifs, materials) → 2. Pay 50% deposit → 3. Artisan team provides design proofs within 72 hours → 4. Production begins after approval (8–12 weeks). Full-home customizations require a design consultation at our Lahore headquarters (video calls available).

Custom pieces are non-returnable unless defective, as they’re made to order. We ensure accuracy through 3D mockups and material samples before production. One free design revision is allowed before artisans begin work.

Free shipping within Pakistan for orders over 20,000 PKR (48-hour delivery in Karachi/Lahore). International shipping covers 50+ countries, priced by volumetric weight (average 150–300 USD), including door-to-door customs clearance. Middle East orders enjoy express logistics (5–7 business days).

Free doorstep installation is included for orders within Pakistan’s major cities; international clients can request video-guided setup. Annual free maintenance consultations are provided, and every order includes a Himalayan beeswax care kit (with cashmere cloth) to preserve wood luster for 20+ years.

Structural defects are covered by lifetime free repairs (non-human damage only); hardware is warranted for 5 years. For shipping damage, contact us within 72 hours with unboxing videos for replacement or repair.

Domestic: Credit cards (Visa/Master), bank transfers, JazzCash/Easypaisa. International: PayPal, wire transfer (USD/EUR/GBP). No currency conversion fees—choose your settlement currency at checkout.

EU/US orders include duties (DDP terms); other regions are responsible for import taxes. Tax estimates are auto-calculated at checkout; contact us for detailed breakdowns.

Yes! Book a tour of our Lahore Fort workshops (email [email protected] two weeks in advance). Weekly Saturday tours (Urdu/English) let you witness carving, glazing, and embroidery up close.

Follow @mughaldeco_official on Instagram for our Hands of Heritage documentary series, featuring behind-the-scenes stories from Multan ceramic kilns, Swat master carvers’ apprenticeships, and more.

24/7 bilingual support (Urdu/English) via, email, or website chat. Emergency queries are answered in 15 minutes; non-urgent messages are replied to within 4 hours.